Shipping policy

Last Updated: August 23, 2026

At Clevora, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing and preparation before your order is shipped.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods, holidays, product launches, or periods of unusually high demand, processing may take additional time.

2. Shipping Availability

Clevora ships to selected locations internationally.

Available shipping destinations may vary depending on the product and delivery address. During checkout, you will be shown the shipping options available for your location.

If your country or address is not available at checkout, please contact our customer support team before placing your order.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping method available for your order.

Free Shipping: Clevora currently offers free shipping on orders over $49.99, subject to the applicable shipping destination and any exclusions stated at checkout.

For orders below the free-shipping threshold, applicable shipping charges will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times depend on your location, shipping method, product availability, and carrier.

As a general guideline:

  • Order processing: 1–3 business days

  • Transit time: Varies by destination and shipping method

  • International orders: May require additional time due to customs processing

Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

5. Tracking Your Order

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

6. Customs, Duties & Taxes

For international orders, your package may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Clevora is not responsible for delays caused by customs inspections or clearance procedures.

7. Delivery Delays

While we work with our shipping partners to deliver orders as quickly as possible, Clevora cannot guarantee delivery dates.

Delays may occur because of:

  • Severe weather

  • Carrier delays

  • Customs processing

  • Incorrect or incomplete addresses

  • Public holidays

  • High-volume periods

  • Transportation disruptions

  • Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us and we will assist you in determining the status of your shipment.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

If you realize that you have entered an incorrect address, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

9. Lost, Stolen, or Damaged Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.

If you believe your package has been lost or stolen, contact us as soon as possible.

For packages damaged during delivery, please contact Clevora promptly and, where possible, provide photographs of the damaged package and product so we can investigate the issue.

10. Shipping Restrictions

Certain products or destinations may have shipping restrictions due to carrier requirements, local regulations, product characteristics, or other logistical limitations.

If an order cannot be shipped to the address provided, Clevora will contact the customer regarding available options.

11. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but an order may not be cancellable once it has entered processing or has been shipped.

12. Contact Us

If you have questions about shipping, delivery, or your order, please contact our customer support team through the Contact page on the Clevora website.

We are committed to providing high-quality products and exceptional customer service.

Clevora
Website: clevoras.com

Important: This Shipping Policy should be read together with Clevora's Return/Refund Policy and Terms & Conditions.